What our clients say
2026 has seen the exciting launch of the Heart Leadership Academy within Saffery Trust. The large catalogue of essential skills on offer from Heart has given us plenty of material to work with and Gemma’s excellent delivery has given us a new perspective on similar topics we might previously have covered, with thought provoking examples and opportunities for reflection and engagement. Gemma’s style is inclusive, engaging and relaxed and we have seen her professionally manage the training for staff at all levels, offering a mix of both in-person and virtual sessions. All the material is designed for personal development but includes a wellbeing element which is something we at Saffery Trust are keen to endorse culturally.
Partnering with Heart Leadership has been one of the most impactful leadership investments we’ve made at Peel Ports Group. LEAD Forward has delivered exceptional results, demonstrating the strongest progression across our talent pipeline, the highest retention of high-potential colleagues, and significant internal movement into broader roles and leadership positions.
The quality of facilitation, professionalism and genuine care shown by the Heart Leadership team is outstanding. Participant feedback has been consistently exceptional, and the impact has been so significant that we have expanded our leadership offering, developing both a new Emerging Talent programme and an enhanced Strategic Leadership programme in continued partnership with the team.
Heart Leadership don’t just deliver programmes, they help transform leaders, strengthen organisational capability, and create lasting impact. I’m excited to continue working with them, massive shout out to Gemma, Hetal and the whole team!
Working with Gemma has been genuinely transformative. Her approach to coaching creates a safe and supportive environment that encourages openness while consistently providing constructive challenge. Through her coaching, I have developed greater clarity, confidence, and effectiveness as a leader.
Gemma has given me renewed energy and a stronger sense of purpose for myself, my team, and the firm. Her ability to balance support with thoughtful challenge has been invaluable to my development and the impact I have in my role.
I would wholeheartedly recommend Gemma to any leader seeking to grow in a way that is authentic and purposeful. You will gain more than a coach, you will gain a friend.
Laura Cieplak – Director of People – Forbes Solicitors.
Culture Camp was a genuinely special day – one of the highlights of my year. I walked in and immediately felt like I’d found my tribe. It wasn’t just the connection and belonging (although that alone would have been enough).
The learning from the day was immediately transferrable into my work. Across six speakers, from six different perspectives, the key takeaway message was simple – inclusion isn’t the soft stuff sitting alongside performance, it’s the condition that determines performance.
Each speaker made the links impossible to miss and I left with a real connect the dots moment I’m still thinking about.
Gemma and Hetal have created something rare – community, belonging and serious learning in equal measure.
The warm fuzzy feeling I picked up when I walked into the room is still with me.
I would strongly advise anyone who values culture, authentic leadership, and brave conversations with the goal of developing high performance teams attends Culture Camp 2027. Gemma and Hetal have created something really special and it’s a privilege to be a part of it.
What an amazing day! And what an incredible community that’s been created. I keep remembering nuggets of wisdom and inspiration – an inspired panel of speakers. Most of all though, I was struck by the atmosphere and the feeling in the room. That is a testament to your partnership: authentic, caring, intentional, aligned. A living example of what is possible for us all. It all starts with ‘who’ so I acknowledge you Gemma and Hetal. Thanks for who you are being in the world.
What a day that was. There were many heartfelt moments, laugh-out-loud moments and so many real life, inspirational stories shared. The day was moving and optimistic in equal measures. Stories and valuable insights were shared about workplace culture, marginal gains, coaching conversations, supporting grief in the workplace, wellbeing, inclusivity, generational diversity and listening deeply to our colleagues.
There’s something really special about being in a room full of people who still believe in doing the right thing – even when it’s hard. Culture Camp is exactly that. Brave conversations, honest reflections, big questions about what leadership looks like now.
Culture is truly the heart of an organisation. It can make or break what your organisation stands for. Gemma and Hetal have built something truly special with Heart Leadership, which is much needed. Especially in the legal profession. It was a real privilege to attend.
I think my brain grew three sizes throughout the course of the day. It was so lovely to be part of an engaging group of leaders wanting to improve the world of working for everyone.
Something about the room at Culture Camp by Heart Leadership felt different. It felt like rooting for eachother. Like community. Like getting uncomfortable facing into the hard stuff in one moment, and roaring with laughter in the next. Gemma and Hetal are building something different: where the stuff that actually changes how we work together takes centre stage. Where it’s not an add on to our work, but that it’s actually the foundation of it. But it’s not just what they do, it’s how they do it. They are authentic, courageus, vulnerable. Theiy bring their whole selves to work, and it shows. We all feel it. We feel part of something. Culture Camp gave us (much needed) hope, and practical tools to do something with it.
We knew Gemma and Hetal were a talented duo, but what they brought us at Culture Camp was VERY special. The entire Stribe team is still buzzing. A whole room full of incredible people with one big thing in common – the desire to lead bravely and optimistically.
What Gemma and Hetal are building with Heart Leadership is something rare. It’s not an add-on. It’s a reimagining. A space where courage, vulnerability, and joy are part of the agenda, not just the atmosphere.
Wilson Nesbitt has partnered with Heart Leadership over the past 12–18 months to deliver bespoke learning and development programmes for colleagues at every level of our business, and we look forward to continuing that partnership.
Hetal takes the time to understand our organisation and designs thoughtful and tailored programmes that address the specific needs of our people. The sessions have covered a wide range of topics, all with practical relevance and lasting value.
Gemma is an exceptional facilitator. She delivers every session with authenticity and warmth, combining a unique understanding of people and the legal profession. Her training is engaging and highly relatable. She creates an environment where people feel comfortable to participate and grow.
The impact has been visible across our entire business. Our colleagues have grown in confidence both professionally and personally, developed practical skills they use every day, strengthened relationships with colleagues across the firm, and feel empowered to take ownership of their own career development. Heart Leadership has helped embed a culture where learning is seen as a key driver of collaboration and long-term success.
I really enjoyed working closely with Gemma and Heart Leadership to create a bespoke Line Manager programme that has equipped our managers with practical tools and insights to lead themselves more effectively and bring out the best in their people. Feedback has been really positive, with participants sharing that they more intentionally self-regulate, have stronger communication and feedback skills, and a greater focus on wellbeing and continuous improvement. The programme has helped our managers recognise that small changes in everyday moments can have a significant impact on the experience and performance of their teams.
We were delighted to partner with Heart Leadership, led by Gemma Ellison, to deliver a leadership programme for all of our line managers at GM Moving.
From the outset, Gemma demonstrated exceptional care and attention in planning the programme. She took the time to truly get to know our organisation, our people, our challenges, and our ambitions, which made the content feel relevant, tailored, and impactful from day one. The standard and quality of delivery were exceptionally high, striking the right balance between practical tools and meaningful reflection.
What stood out was how well Gemma understood GM Moving as an organisation. She created a learning environment that reflected our values and culture. Colleagues from a wide variety of roles were fully engaged throughout, and the sessions encouraged honest conversations and genuine development.
The follow-up support was equally impressive, ensuring that the learning was embedded and that managers felt confident applying new skills in their day-to-day roles.
We would highly recommend Heart Leadership to any organisation looking to strengthen leadership capability and invest in the development of their line managers and leaders. We look forward to continuing our partnership with Heart Leadership in the future and are pleased to already have them scheduled to deliver a full team session as our next step.
Harrison Drury is a values-based law firm who put our people at the heart of everything we do. When a business looks to invite an external consultant to partner with them to deliver training directly to their people, it can feel like a huge leap of faith. I am pleased to say that we had no such concerns when engaging with Heart Leadership as it was clear from my first meeting that, as non-practicing solicitors they understood our sector, had a genuine interest in learning about the culture we had built at HD, and were enthusiastic about learning more to make sure their approach would only enhance this further.
We were very impressed with how quickly the Heart Team understood our culture and what we were looking to achieve when it came to the learning and development of our people. We have engaged with Heart Leadership to deliver several programmes in the last 12-18 months and we hope for this to continue in the future. I wouldn’t hesitate in recommending Heart Leadership to any business.
The Heart Team have an extrordinary talent understanding companies needs and delivering precisely what is needed at the right moment, fostering a positive culture with our workplace partners. Their exceptional leadership skills and wealth of practical, real-world evidence has empowered teams and individuals to integrate critical thinking into their practices seamlessly, all within a supportive and safe environment.
Working with Heart Leadership has been an absolute game-changer for our culture project. Gemma and Hetal have been instrumental in shaping and guiding our journey, providing invaluable support, advice and training every step of the way. Their insight and expertise have helped bring our vision to life in ways we couldn’t have achieved at home.
Beyond their knowledge and skill, what truly sets them apart is their approach. They are incredibly easy to work with – approachable, down-to-earth, and genuinely good human beings who care deeply about the work they do. Their ability to listen, challenge and support in equal measure has been a huge asset, and their encouragement has given me the confidence to push forward with this project. I simply couldn’t have done it without them. If you’re looking for thoughtful, dedicated, and inspiring partners to help transform your culture, I couldn’t recommend Heart Leadership highly enough.
Heart Leadershiop delivers training with real emotional intelligence – no jargon, just thoughtful, engaging sessions that have become a core part of MSB’s culture. From trainees to partners, the feedback is unanimous, this is the most impactful development training we’ve had.
As a new business, Gravity is a blank canvas in every aspect – including our culture. From the beginning, we recognised that culture would be fundamental to our success, and engaging Heart Leadership to help shape it has been one of our best business decisions to date.
Heart Leadership expertly facilitated Round Table discussions with both our leadership team and the wider staff, challenging our understanding of culture, the application and interpretation of values, and the importance of flexiblity in both culture and infrastructure. Their insights provided clarity, direction, and a solid foundation on which to build. The output and recommendations from these sessions will serve as the very fabric of how we shape our culture moving forward.
We are incredibily grateful for Heart Leadership’s guidance and highly recommend them to any organisation looking to develop a culture that is intentional, adaptable and aligned with their vision.
